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Energy Advisor

Citizens Advice Liverpool Locations and hybrid

Fixed Term 6 months


Closing date:

25 July 2024 at 08:00:00




35 Hours Per Week

About the Role

The Energy Advice Programme provides:

  • advice appointments to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy

  • those who need guidance on the most appropriate payment methods or information      on how to access help from energy suppliers and the Government

  • Information about Smart Meters

  • Information about protecting yourself from Carbon Monoxide

The successful candidate will provide a generalist and energy advice service in a wide range of enquiry areas such as benefits, housing and employment.

You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.


1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

1. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.

2. Ability to give and receive feedback objectively and sensitively.

3. Effective oral and written communication skills, with good IT knowledge to support delivery of service

4. Ability and willingness to work both on own initiative and as part of a team.

5. Willingness to learn and develop skills and be flexible with service delivery.

6. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.

7. Ability to assist with research and campaigns works by providing information about clients’ circumstances

8. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

How to Apply

Please complete the application form provided and send to

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

  • 27 days annual leave plus bank holidays

  • Hybrid Working Scheme

  • Interest free travel loans

  • Employee Assistance Programme

  • Pension Scheme

  • Cycle to Work Scheme

  • Lifestyles Gym Membership (20% corporate discount)

  • Enhanced maternity, paternity and adoption leave pay

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