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Citizens Advice Liverpool is Liverpool’s leading provider of advice and advocacy services. We are a local, independent charity and our services are free, confidential and impartial.

Our General Advice team is only a phone call away and ready to support you 7 days a week. We also have a number of specialist teams who can provide advice and help for more complex cases. We take a holistic approach to providing advice and can help you with several issues at a time if necessary.  

Citizens Advice Liverpool has four permanent offices and more than 30 outreach locations across the city. Our offices are currently open by appointment only, however we are continuing to provide help online and over the phone.

We are here for everyone, whatever the problem.  

If you cannot see a way forward, get advice today.

Our specially-trained staff can advise on the big issues affecting you and your wellbeing, including:

  • Benefits Advice

  • Debt and Money Advice

  • Employment Advice

  • Energy Advice

  • Help to Claim (Universal Credit) Advice

  • Housing Advice

  • Immigration Advice 

  • LGBTQ+ Hate Crime Advice

  • Pensions Advice

Find out more about Our Services.

Our charity was established at the beginning of WWII as a service for Liverpool families in need, and we continue to help thousands of people each year.


We are a member of the national Citizens Advice network, which provides the extensive information system we use to advise clients. 



We influence local and national policymakers – to make change happen in Liverpool and beyond.

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