About the Role
Requirements
Knowledge and experience of the benefits systems, including minimum of 12 months experience of carrying out welfare benefits advice
Basic knowledge of multiple general enquiry areas to aid with identifying emergencies and making referrals where appropriate
Experience of providing multi-channel advice
Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
Ability to interpret complex information and convey it in a way that is understandable to clients.
Good ICT knowledge with an ability to support clients with their online claim application
Ability to develop and maintain positive working relationships with a range of partnership organisations to support Torus Foundation tenants.
Assist with research and campaigns works by providing information about clients’ circumstances
Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
Ability to meet high targets and excel against objectives.
Ability and willingness to work both on own initiative and as part of a team.
How to Apply
Please fill out application form provided, once completed send to recruitment@caliverpool.org.uk
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
27 days annual leave plus bank holidays
Hybrid Working Scheme
Interest free travel loans
Employee Assistance Programme
Pension Scheme
Cycle to Work Scheme
Lifestyles Gym Membership (20% corporate discount)
Enhanced maternity, paternity and adoption leave pay