Volunteers' Training and Support Officer

Within Citizens Advice Liverpool Locations

Ongoing Subject to Contract


Closing date:

23 May 2022, 07:00:00

£23,970-£24,990 per annum (depending on experience)



35 hours per week

About the Role

Citizens Advice Liverpool has a Volunteer Team responsible for recruitment, training, support and management of all aspects of volunteering. We are looking for applicants to join the Volunteering Team to enhance our learning and development support to volunteers and promote a positive volunteering experience through training. The successful applicant will work with the Volunteer Team to ensure volunteers access and complete their training and assessment so that the service is supported by trained volunteers to meet service standards.

Role Purpose

The successful applicant will be based in any of CA Liverpool’s offices and will be responsible for learning and development of the volunteering workforce. An advice background would be advantageous to the role.


  1. Experience of giving advice or willingness to undertake advice training;

  2. Experience in education, training or tutoring, particularly with adults;

  3. Experience of training planning and delivery and/or supporting learners through face to face and blended learning training programmes;

  4. Experience of supporting and assessing learners’ competence in work environment;

  5. Experience of maintaining records (essential) including managing and monitoring learning records (desirable)

  6. Ability to motivate adults to engage in learning and improving performance; providing constructive feedback and enabling them to develop skills and identify support and training needs;

  7. Excellent written and verbal communication skills, in particular mentoring and coaching skills

  8. Strong IT skills and ability to use IT packages including Microsoft Office 365 and related applications such as Teams, Word, Excel, Forms; and willingness to learn how to use our organisation specific systems.

  9. Confident in ability to support others to use IT systems, including online learning platforms

  10. Ability to work on own initiative and as part of a team.

  11. Happy and able to travel between and work from a number of locations in Liverpool during the course of the week.

  12. Ability to commit to and work within the aims, principles and policies of the Citizens Advice service.

  13. A level 3 or above qualification in delivering adult education/training (Desirable)

About us

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.